To arrange a return of an item(s), please call us and explain what is wrong with the item; we may need to see photographic evidence of any faulty goods / products that you would like to return.
Where the Buyer is a private individual and the contract is with that individual rather than a business, the Distance Selling Regulations (2000) apply. In such cases, the Buyer is entitled to 14 days from receipt of goods during which they may return unwanted goods to the Company. Any items accepted for cancellation or return will be subject to a handing/restocking charge of up to 25%. Goods that have been delivered into the warehouse, from the supplier, awaiting delivery to the customer, will also be subject to a 25% restocking charge.
All returns will only be considered if:
- Notified in writing within 3 days of the delivery date. After this time, unfortunately, item(s) will not be accepted.
- The item(s) have not been installed.
- The item(s) are still in their original packaging.
- The item(s) are returned back to us as new, in a saleable condition.
All returns notified after 3 days, from date of delivery, will not be considered.
It is the responsibility of the customer to arrange the return of any unwanted items and their carriage costs. The Company will not be responsible for any damage or loss arising during the return transit of the goods. It is the Buyer’s responsibility to take all due care to ensure that the goods are protectively packaged.
Items listed on our website and Order Acknowledgements sold as ‘Non-Returnable’ will not be accepted.
Once the delivery has been received, all items should be checked prior to signing for any damage of missing items. In the unlikely event there are any problem or faults, please contact our customer service team within 48 hours of delivery and they will be happy to help resolve any problems. Any damages reported after this time frame, unfortunately will not be considered.